Agreements and warranties relating to support and response times as well as the availability of your Private/Dedicated Server and the internet connection are therefore clearly defined in Service Level Agreements.

UNMANAGED 8×5 / 8

You are responsible for the technical management of your server. Any distortions after registration during office remedied within a maximum of 8 hours.

UNMANAGED 24×7 / 6

You are responsible for the technical management of your server. Any distortions after registration, day and night, rectified within a maximum of 6 hours.

MONITORED 24×7 / 6

You are responsible for the technical management of your server. Ampleserver monitors your server day and night, any disturbance to be rectified within a maximum of 6 hours.

MANAGED 24×7 / 4

Ampleserver is responsible for the complete technical management of your server. Your server will be monitored day and night, any irregularities are corrected within a maximum of 4 hours.

With a managed Private/Dedicated Server Ampleserver takes full technical management off your hands for your server(s) so you can concentrate on your core business. Would you prefer to manage your own server? Then choose a monitored Private/Dedicated Server. For complete freedom and access through DRAC or/and SSH or remote desktop, the Unmanaged SLA is the best choice.

Our employees are ready to assist you with problems and other issues you may have with your server or software. We try to help our customers on much more than just technical issues.

INCIDENT AND PROBLEM MANAGEMENT

For all your questions and problems, you can always contact our helpdesk. We try to answer your questions always within the hour (business hours) or resolve your incident that you may have on your server.

ACCESS MANAGEMENT

All our servers are operated by the staff of Ampleserver or a Hands-on Technician from the Datacenter that the corresponding server is hosted at. No other person can access your or our servers. All our racks are private.

ABUSE DESK

In case of an abuse incident, our staff ensures that the situation is effectively processed and resolved so no other customers are hindered.

UPDATES / UPGRADES

We can manually or periodically apply updates to your server to ensure uptime and security. When we are not at the Datacenter, you can rely on the on-site support. This team of experienced engineers will assist in our work in all possible ways.