Service Level Agreements |
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We at Ampleserver aim to reach 100% uptime for our network and hardware availability
Agreements and warranties relating to support and response times as well as the availability of your Private/Dedicated Server and the internet connection are therefore clearly defined in Service Level Agreements. UNMANAGED 8×5 / 8 You are responsible for the technical management of your server. Any distortions after registration during office remedied within a maximum of 8 hours. UNMANAGED 24×7 / 6 You are responsible for the technical management of your server. Any distortions after registration, day and night, rectified within a maximum of 6 hours. MONITORED 24×7 / 6 You are responsible for the technical management of your server. Ampleserver monitors your server day and night, any disturbance to be rectified within a maximum of 6 hours. MANAGED 24×7 / 4 Ampleserver is responsible for the complete technical management of your server. Your server will be monitored day and night, any irregularities are corrected within a maximum of 4 hours. With a managed Private/Dedicated Server Ampleserver takes full technical management off your hands for your server(s) so you can concentrate on your core business. Would you prefer to manage your own server? Then choose a monitored Private/Dedicated Server. For complete freedom and access through DRAC or/and SSH or remote desktop, the Unmanaged SLA is the best choice. |
Support |
We are always availabe when you need us. Contact us by e-mail, helpdesk or phone
Our employees are ready to assist you with problems and other issues you may have with your server or software. We try to help our customers on much more than just technical issues. INCIDENT AND PROBLEM MANAGEMENT For all your questions and problems, you can always contact our helpdesk. We try to answer your questions always within the hour (business hours) or resolve your incident that you may have on your server. ACCESS MANAGEMENT All our servers are operated by the staff of Ampleserver or a Hands-on Technician from the Datacenter that the corresponding server is hosted at. No other person can access your or our servers. All our racks are private. ABUSE DESK In case of an abuse incident, our staff ensures that the situation is effectively processed and resolved so no other customers are hindered. UPDATES / UPGRADES We can manually or periodically apply updates to your server to ensure uptime and security. When we are not at the Datacenter, you can rely on the on-site support. This team of experienced engineers will assist in our work in all possible ways. |
Anti-DDOS
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Premium Network
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About us
- Years of experience
- Extensive payment options
- We use 100% green electricity
- Satisfaction Guarantee
- Competitive prices